Shipping and Returns

We want receiving your Lopavot order to be as special as opening it.

Shipping

All orders are carefully prepared and shipped from Spain.

Peninsular Spain

Standard shipping: €4.95
Free shipping on orders over €75
Estimated delivery time: 2–4 business days

Balearic Islands

Shipping: €6.95
Estimated delivery time: 3–5 business days

European Union

Standard shipping: €9.95
Free shipping on orders over €120
Estimated delivery time: 4–8 business days

Delivery times begin once the order has been prepared and handed over to the carrier.

When your order is on its way, you will receive an email with the necessary tracking information.

During launches, promotions, or periods of high demand, preparation and delivery times may be slightly extended.

Order Preparation

We prepare each order individually. Our usual preparation time is 1–2 business days.

Orders placed on weekends or holidays will begin to be prepared on the next business day.

Exchanges and Returns

We hope you love your Lopavot jewelry. If you change your mind, you can request a return of your order within 14 calendar days of receipt.

To accept a return, the item must be:

Unused and in perfect condition.
With its original packaging.
With all items included in the order.

For hygiene reasons, earrings cannot be returned once unsealed, except in case of product defect or flaw.

Shipping costs for returns due to a change of mind will be borne by the customer.

Once the returned product has been received and reviewed, we will issue a refund using the same payment method used for the purchase.

Initial shipping costs, where applicable, will not be refundable, except when legally required or the return is due to an error on our part.

Defective Products or Incorrect Orders

If you receive a damaged, defective, or different item from what you ordered, please contact us as soon as possible, indicating your order number and attaching photographs of the product.

We will find a solution, and when the error is ours or there is a covered defect, Lopavot will cover the costs associated with the return or replacement.